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Faq Page
What are Your Privacy Policies?
We collect basic customer information to process orders and improve our services. We do not sell or share your personal data. Information is used internally for operations and marketing.
What are your sale terms?
All purchases are subject to availability and approval. Prices may change. We reserve the right to cancel orders and limit quantities.
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Do you sell customer data?
We do not sell or trade your personal information. You may request access, deletion, or opt out of marketing at any time.
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What are Brand Ambassadors?
Ambassadors must represent the brand professionally and authentically. Content may be reused by Amigos Unidos. Participation can be ended at any time.
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What is your commitment to Sustainability?
We aim to improve material sourcing and reduce waste over time. Not all products are fully sustainable, but we are actively working toward better practices.
What are your Returns & Refunds Policy?
All sales are final. No returns or exchanges.
Only defective or incorrect items are eligible for replacement or refund within 14 days.
Can my order be canceled after placing it?
Orders may be canceled at our discretion before fulfillment. Once processed, cancellations are not guaranteed.
Do you ever reject orders?
Yes. We may cancel or refuse orders that appear fraudulent or violate our terms.
What payment methods do you accept?
We accept secure payments through third-party processors at checkout.
How long does shipping take?
Shipping times are estimates and may vary depending on carrier and location.
Are shipping delays your responsibility?
No. Delays caused by carriers or external factors are outside our control.
What qualifies as a defective item?
Items with manufacturing flaws or damage not caused by normal use.
Do you accept returns?
No. All sales are final unless the item is defective or incorrect.
How long do I have to report an issue?
You must report defects or incorrect items within 14 days of delivery.
Can I return an item if it doesn’t fit?
No. Incorrect sizing is not eligible for return or exchange.
Who pays for return shipping?
We cover shipping only if the issue is due to our error or a defect.
Do you sell my personal information?
No. We do not sell, rent, or trade your data.
How is my information used?
For order fulfillment, customer service, and internal marketing.
Can I request my data be deleted?
Yes. Contact us to request access or deletion of your data.
Is your website accessible for all users?
We strive to meet accessibility standards and continuously improve usability.
What if I have trouble accessing the site?
Contact us and we will assist or provide alternative access.
How do I become a brand ambassador?
You may apply or be selected based on alignment with our brand and audience.
Are ambassadors paid?
Compensation varies and may include products, commissions, or agreements.
Are your products sustainable?
We are working toward more sustainable practices but not all products are fully sustainable.
Will your materials improve over time?
Yes. We are actively exploring better sourcing and production methods.
